Refund policy

Return Policy

At Setu Card, we prioritize your satisfaction. Though we’ve poured love and meticulous precision into each card, we understand that sometimes things might not be as expected. Here’s what you need to know about our return process:

Return Window

While we generally do not accept returns, exceptions are made under specific circumstances. If your product arrives damaged or has a manufacturing defect, you must report it to us within 24 hours of delivery to be eligible for a replacement.

Return Requirements

To initiate a potential return:

Proof of Purchase: You must provide a receipt or order number as proof of purchase.

Condition of Product: We require a photograph of the damaged or defective product to assess the claim.

Activation Issues: If you’re having trouble activating your Setu Card or facing compatibility issues, reach out to our team at info@setuinnovations.com for assistance.

Process of Return

Report the Issue: Begin by sending an email to info@setuinnovations.com with your proof of purchase and a description of the problem.

Assessment: Our team will assess the claim and guide you through the next steps.

Replacement or Refund: If your return is approved, we’ll offer a replacement. Refunds are given only under specific conditions, as outlined in our Refund Policy.

Note: We do not accept exchanges, and sale items are not eligible for return or refund.

Shipping Information

Since we generally do not accept returns, no return shipping is required unless directed otherwise by our support team.

Refund/Cancellation Policy

At Setu Card, we prioritize our customers’ satisfaction. While we take great care in providing top-quality products, we understand that sometimes issues may arise.

Here’s our detailed policy on refunds and cancellations:

Eligibility for Refund

To qualify for a refund, a receipt or proof of purchase in the form of an order number is required.
Your order should not have been delivered according to the carrier’s tracking information for eligibility.

Damaged Products & Replacements

If your product arrives scratched or damaged, you may be eligible for a replacement. Photo proof within 24 hours of delivery is a must.
If the product doesn’t adhere well to a case or phone, a replacement product might be the solution, not a refund.
For activation or compatibility issues, initially contact info@setuinnovations.com. If the problem persists after getting a replacement, then a refund is possible.

Refund Processing

Refunds will be processed to the original payment method.
The processing time can range from 2-4 days, depending on the banking institution.

Warranty & Discounts
Products damaged or losing adhesive within 30 days of delivery qualify for a free replacement.
For damages after 30 days but within one year, discounts are available on new orders based on the time since delivery.

Cancellations

We currently do not support order cancellations once the order is placed and confirmed.

Late or Missing Refunds

If you haven’t seen a refund yet, check with your bank or credit card company. It might take a while before your refund is officially posted.
If you still don’t see the refund, email us at support@setucard.com.

Sale Items & Exchanges

Only regularly priced items can be refunded. Sale items are non-refundable.
We do not currently support exchanges.

No Refund Situations

We do not offer refunds for buyer’s remorse or if the product has been delivered as described and is free from defects.

Contact Us

Should you have further queries, feel free to reach out at info@setuinnovations.com